Pet Paradise Reviews

More interested in cranking out volume than doing quality work. My dog came home smelling good and looking clean but with mats everywhere and no attention to the "sanitary" area. One visit and I'm done with them.

Can’t get anyone on the phone and if they owe you a refund, good luck.

It was my first time brining my dog for a groom. I called the morning of and was able to get an appointment. They made the process extremely easy and the entire staff was very pleasant. I have a Goldendoodle and I’m really picky about his cut but they did exactly what I asked for. They are very affordable but don’t skimp on the quality of work or their customer service.

Lauren Flourney shines with her love for animals! My dog is always happy to see Lauren, and dogs know best!

Impossible to get hold of anyone working there. Tried online chat, called the corporate number, and called the direct line for my local Pet Paradise. Couldn’t get ANYBODY to respond. All I wanted to do was update my credit card info and it was impossible. Also can’t get in touch with anyone when I have a concern about my dog while he is in their care. Would be nice if someone answered the phone!

Great staff, management, and facilities. They cared about my animals the entire time they were in their care. I reviewed the cameras and saw my dogs having a blast in the play yards.

I have never trusted a kennel more than I do Pet Paradise! We happened to check in on the live camera feed on our dog's final day at the resort and, coincidentally, he was out doing his one-on-one play time. There were 4+ staff members with him, one of them even IN the pool, loving on him and giving him their undivided attention. Seeing this made me feel so at peace knowing my dog was safe and happy.

Brought my 12 pound laso apso mix in for a grooming. When I arrived to pick him up, he had been given to another patron who had a dog with the same name, Harry. Granted, the other owner was very old and didn't notice he had the wrong dog! My Harry was returned by the man promptly after they called him and informed him he had the wrong dog.
The grooming? Around his ears was choppy and uneven. His little paw pads had untrimmed clumps of hair hanging off.
I had requested a tooth brushing and wasn't charged for it. Receptionist said either it wasn't done or groomer forgot to put it on his bill.
I was reimbursed for all charges, but I won't trust my dog to go there again.

8/20/22. Forgot to feed my dog.
9/8/22. Left my dog in the kennel from 8:00 am till
After noon time. Then about 39
Min of playtime

9/18/22 no social playtime with other dogs. According to manage they did not have any dogs of his size to play with.
He’s an 5 month old Great Dane about 50
Lbs. mgr said he was to rough with large dogs. Gimme a break. Asked mgr if he was aggressive. No he was just acting like a puppy , pawing etc.
Said they did a one on one. Did not see him on camera with a one on one. Mgr says he was outside with no cameras.
3 strike you out pet paradise. Be aware folks. Check cameras to make sure your pup is not sitting in a kennel all day.

I went in a day before taking my dog just to find out about their services the costs. I was disappointed once I brought her to find out that she only had an hour of play with other dogs and that had to be paid for separately because it was represented very differently to me at the beginning.

Also I was told that she could see the vet the day that I brought her in but she wasn’t seen that day nor the next day and not until about 3 o’clock on the third day all of which time she was kept from any other dog contact. I had been assured after she had not been seeing the first two days that she would be the first dog that the vet would see on the morning of the third day yet she wasn’t seen for almost 8 hours after the day began on the third day.
The rooms are just cinderblocks there’s not much of anything in it and my dog is used to and likes a lot of people and dog interaction. Needless to say I won’t be taking her back.

Staff did not look after my dog's wellbeing. From them breaking my dog's head harness to giving us wrong information about check out and trying to keep them over night, all the way to double checking the phone number on file to ensure that they can reach me in case of an emergency. They had wrong information on file that could have made my dog very sick. Long story extremely short, I do not trust this staff with looking after my dogs in the slightest.

We love the staff at pet paradise in wilmington. This weekend we are traveling out of town and needed help with a special reservation. Antionette at the Matthews NC location was extremely informative, kind, and overall gave exceptional customer service experience.

I believe my kitty loved this place, she didn’t want to leave and the personal loved her. They were so nice and kind to us. Every morning when I woke up I used to check the webcam; the first two days I feel like she was a little shy but then she was having it, she also loves to be around people. She was there for 9 days and she is sooo healthy. I really recommend this place the only bad thing was that the sound of the webcam wasn’t working but that isn’t really a problem to me. Thanks for giving my daughter, Saphyra, a good experience <3

I loved PetParadise until they tagged my dog as too Rough to play with other dogs. they never told me this until 3 visits later I asked why I didn't see my dog playing in the pool or playing with other dogs. and now he's been tagged as not being able to play with other dogs and he just stays in his kennel and then taken out to play with an attendant. Not happy at all as I only take him there so he gets playtime and come home tired. Sad!!!!

I have boarded my pets all my life when on vacation. This was our first time using Pet Paradise in Newberry.

At pick up the dogs were to be bathed. They smell of urine and need to be re-groomed. And to make matters worse - my dog came home with kennel cough, had to take her to the vet and purchase meds today at an additional $115.

Upon speaking with a manager they offered a free night. How about 2 free groomings, a vet visit and comp the antibiotics?